Calette Diamonds - FAQ
About us
Do you have a retail store?
The Calette Diamonds bridal jewelry collection and exclusive customized design services is available at the Anyallerie Jewelry Boutique at Central Embassy in Bangkok, Thailand. Simply book an appointment with us so that we can talk you through the design the process to create the perfect ring for you. This can also be done remotely if you cannot make it instore. Please contact us at info@calettediamonds.com to make an appointment for any online or in store consultations.
Do you have gemologists on staff?
Yes, we have G.I.A Graduate Gemologists on staff. Our gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.
Where are the corporate offices and jewelry workshop of Calette Diamonds?
We have corporate offices in Hong Kong and in Bangkok, the epicenters of the world’s diamond and gems trading and jewelry manufacturing hubs.
Our very own jewelry workshop is located in the heart of Bangkok’s Gems & Jewellery district which allows us to cut overhead costs and focus on quality and service. We produce all of or our jewelry in-house so that we can provide high quality custom-made jewelry to you at a much better value than your local jewelry store.
Orders
I saw a ring on your site, and I love it! Can I try it on?
Definitely, you can try on rings from the Calette Diamonds collection at the Anyallerie Jewelry Boutique at Mahesak Road in Bangkok, Thailand. If you are living overseas, we can provide you with high resolution photos and videos of the ring.
Can I order through your website?
Yes, you can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.
Can I custom design an engagement ring?
Yes, in fact at Calette Diamonds all of our jewelry are custom-made from scratch. We don’t offer pre-made settings and just set the diamond according to your size and specification. We help you select the diamond and then create the design in order to make sure that the proportions are perfect and in order to incorporate any special design elements from a special motif to a signature stone to a personalized engraving in order to ensure the design truly reflects you. Simply feel free to share any ideas you have with us or fill out this form to get started. You can also contact our Customer Service at info@calettediamonds.com for any inquires.
What if I need help placing an order?
If you would like assistance with placing your order, please contact our Customer Service at info@calettediamonds.com.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, please contact our Customer Service at info@calettediamonds.com or contact us at +66(0)2 266-8103 from Monday-Saturday 9:00am-5pm Bangkok Time (GMT+7).
How do I find my ring size?
There are several methods available to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.
Can you engrave my ring?
Yes, we'd be happy to personalize your ring with an inscription for FREE.
I have my own diamond but I'd like to order one of your settings. Can you set my diamond into a Calette Diamonds ring?
Yes! We can custom design your ring setting for you regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category. In those instances we require that you send the diamond to our offices. To order those designs, please contact us at info@calettediamonds.com and we will provide you with an exact shipping and insurance quotation. For all other designs, please provide us with the exact shape and millimeter dimensions of your diamond so we can create the perfect setting for your ring.
Is the name CALETTE DIAMONDS going to be inscribed inside my ring?
Your ring will only be stamped with the metal type (‘‘750’’ for 18 Karat or ‘‘PT 900’’ for Platinum) and our "C" hallmark.
Our Diamonds and Jewelry
What are GIA, HRD and IGI diamond certificates?
A Gemological Institute of America (GIA), Hoge Raad voor Diamant (HRD), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, HRD and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
What are the "Four C's"?
The Four C's - Carat (size), Color, Clarity and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.
What is "Cut"?
A diamond's cut determines how effectively it returns light to the viewer's eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight.
What does the term "eye clean" mean?
"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond at no charge.
How can I make sure the diamonds I receive are actually the diamonds I ordered?
Every loose diamond and diamond engagement ring that are 0.30 carats and above will come with laser inscriptions and an accompanying independent GIA, HRD or IGI lab report. This laser inscriptions on each diamond and its report can be examined by a qualified gemologist.
I found a diamond in your website that I like. Are they available?
At Calette Diamonds, we are offering an innovative way of bringing together diamonds directly from the world’s most renowned and ethical diamond cutters so that you can select the perfect diamond all within one place. Since these diamonds are rapidly trading on the global market, we will need to double check its availability. If your preferred diamond is not available, we will offer you with similar options to choose from.
What is the quality of the diamonds used in your jewelry?
The Center Diamond or Stone will be based quality that you choose. For our settings, we use G-H color, VVS clarity diamonds. If you have a special request to use other diamond qualities (for example to match your center stone), please kindly let our jewelry specialist know and we would be happy to provide you with a quote.
Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
At Calette Diamonds, we only sell diamonds that are 100% natural and untreated.
Are the gemstones used in your jewelry natural or synthetic?
Every gemstone used in our jewelry was mined from the earth. We do not sell synthetic or lab created gemstones.
Are any of the gemstones used in your jewelry heat treated?
Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil to improve their appearance and luster. Nearly all rubies, sapphire and emeralds on the jewelry market today are heated in some fashion.
Do the 18k white gold rings turn yellow over time?
Yes, very slightly. In order to give 18kt White Gold a pure white color, it is plated with rhodium. This is a standard practice for 14kt and 18kt White Gold jewelry. Over time, the rhodium plating may wear off. When that occurs, the true color of the white gold (a slightly buttery off-white) will appear.
What are conflict-free diamonds?
Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.
At Calette Diamonds, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements.
1. We only purchase polished diamonds from professional members of the diamond trade.
2. We have contracts with our suppliers that guarantee that their diamonds are conflict-free.
When you shop at Calette Diamonds, you can be certain that your diamonds are coming from the most reputable providers.
How often do you add diamonds to your inventory?
We add new diamonds to our inventory on a daily basis.
Payments and Security
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). Credit card orders can be placed online using our secure server.
Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders.
Will I be charged sales tax on my order?
Only domestic orders within the Kingdom of Thailand will be charged a sales VAT tax of 7%. For international orders, once the package arrives in your country, the courier will contact you to collect any import taxes or duties. Please contact our Customer Service at info@calettediamonds.com to find out the import taxes or duties for your specific country.
When will my credit card be billed?
Your credit card will be billed at the time of purchase.
Can I pay with two different credit cards?
Yes. If you'd like pay with two different cards, please inform our Customer Service at info@calettediamonds.com
Is shopping with Calette Diamonds secure?
Yes. Calette Diamonds ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with third parties?
We keep your information 100% private and confidential.
Return Policy and Warranty
What is your return, refund and exchange policy?
Since every order is a special designed custom piece, we do not offer any returns, refunds or exchanges. We will walk you through entire design process and have you approve the sketches and models of your jewelry. If there are any changes you would like to make, we will be happy to make the changes along the way.
We want you to love your Calette Diamonds jewelry, but if for any reason, you are unhappy with your purchase, we will redesign the ring for you. Please contact our Customer Service at info@calettediamonds.com for more information.
What is covered by your warranty?
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services during the first year of purchase.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be dropped off at the Anyallerie Jewelry Boutique or mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Please note for international orders, you may incur custom taxes and duties, upon return shipment of the jewelry. Please contact Customer Service at info@calettediamonds.com for more information.
Shipping
Where do you ship diamonds and jewelry?
We ship diamonds and jewelry worldwide.
What is the cost of shipping?
We provide Free Shipping and Insurance on all order destinations and regardless of order amount. Shipping is done via FedEx or UPS International Priority for international shipments and EMS for domestic shipments.
International customers will be responsible for any taxes or duties charged by their country, so please check with local authorities prior to placing your order or contact our Customer Service at info@calettediamonds.com to find out the taxes or duties for your specific country.
I'd like to place an international order. How do I pay any customs fees?
When you place an international order, we will ship it to you for free with full insurance. Once the package arrives in your country, the courier will contact you to collect any taxes or duties.
Can I ship to an address that is different from my billing address?
Yes.
How long after I order will my item be shipped?
To allow time for proper inspection by our gemologists, loose diamonds are shipped around 1-2 weeks after payment. All shipping is FedEx or UPS Priority. All custom designed jewelry and engagement rings will be shipped in approximately 4 to 8 weeks, depending on the production schedule of that item. Our Jewelry Specialist will inform you of the production time for your custom designed jewelry before finalizing the order.
Are your shipments secure?
Calette Diamonds takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.